Terms & Conditions

TERMS OF SERVICE

Effective Date: 2 August 2026
Last Updated: 2 August 2026

1. Overview

This website is operated by Posh Lush, a partnership firm registered in Surat, Gujarat, India, trading under the brand name CZARD.

Throughout this website, the terms “CZARD”, “we”, “us” and “our” refer to Posh Lush.

These Terms of Service govern your access to and use of www.czard.com, including all information, features, content, products and services made available through the website.

By accessing the website, creating an account, submitting information or purchasing a product from CZARD, you agree to be bound by these Terms of Service and the policies referred to within them.

These Terms should be read together with our:

  • Privacy Policy;

  • Shipping Policy;

  • Cancellation, Return and Refund Policy;

  • Warranty and Service Policy; and

  • any product-specific terms displayed on the relevant product page.

If you do not agree with these Terms, you should not use the website or place an order.

2. Eligibility

You may use the website and place an order only if you:

  • are at least eighteen years old;

  • are legally competent to enter into a binding contract;

  • are not prohibited from using the website under applicable law; and

  • provide accurate and complete information when requested.

A person under eighteen may use the website only with the involvement and authorisation of a parent or lawful guardian.

Where you access the website or place an order on behalf of a company, partnership or another legal entity, you represent that you are authorised to bind that entity to these Terms.

3. Business Information

The website and products offered through it are operated and sold by:

Legal Entity: Posh Lush
Brand Name: CZARD
Legal Structure: Partnership firm
Email: care@czard.com
WhatsApp [Not Telephone]: 
GSTIN: 24ABJFP7843G1ZZ

4. Use of the Website

You may use the website only for lawful, personal and legitimate commercial purposes consistent with these Terms.

You must not:

  • use the website for any unlawful or fraudulent purpose;

  • provide false, misleading or impersonated information;

  • interfere with the operation, security or performance of the website;

  • attempt to gain unauthorised access to any account, server, system or network;

  • introduce viruses, malicious code or harmful software;

  • scrape, crawl, copy or extract website data through automated means without written permission;

  • circumvent security, access-control or purchase-limit measures;

  • reproduce, distribute, republish or commercially exploit website content without written permission;

  • use CZARD’s name, trademarks, images or product designs in a misleading manner;

  • submit abusive, defamatory, obscene or unlawful material;

  • interfere with another customer’s use of the website;

  • place fraudulent, speculative or bad-faith orders;

  • misuse discounts, referral arrangements, payment facilities or promotional offers; or

  • use the website in a manner that infringes the rights of CZARD or another person.

We may restrict, suspend or terminate access where we reasonably believe these Terms have been violated.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, materials, movement information, photographs and other details displayed on the website are accurate.

However:

  • colours may appear differently depending on screen settings, lighting and photography;

  • dimensions and weights may be subject to minor manufacturing tolerances;

  • natural materials may display variations in grain, tone or texture;

  • technical specifications may be updated where this does not materially reduce the product’s quality or function;

  • packaging and complimentary items may differ from promotional imagery where an equivalent or improved alternative is provided; and

  • images may include styling, props or enlarged details that are not included with the product.

The product page applicable at the time of your order will form part of your purchase terms.

A minor difference that does not materially alter the product’s identity, quality, specifications or intended function will not automatically constitute a defect.

Nothing in this section permits CZARD to materially misdescribe a product or limits any mandatory consumer right.

6. Watch Characteristics

Mechanical, automatic, mechaquartz and quartz watches may exhibit operating characteristics specific to their movement and construction.

These may include:

  • movement accuracy within the published manufacturer or product tolerance;

  • variation caused by temperature, position, activity, power reserve or magnetism;

  • normal movement sound;

  • rotor movement;

  • chronograph-hand alignment within ordinary manufacturing tolerance;

  • the need for periodic winding, setting, regulation, battery replacement or servicing; and

  • gradual wear of straps, bracelets, clasps, seals and external finishes.

Such characteristics will not be treated as manufacturing defects where they fall within the specifications stated for the relevant product.

Customers should review the applicable product specifications and care instructions before use.

7. Product Availability and Purchase Limits

Displaying a product on the website does not guarantee that it is available for purchase.

Products, including limited releases such as The CZARD Compass, may be subject to:

  • limited quantities;

  • defined ordering windows;

  • purchase limits;

  • phased dispatch;

  • territory restrictions; and

  • product-specific conditions.

We may limit the quantity purchased per person, household, account, payment method, telephone number or delivery address.

We may cancel or reduce an order where we reasonably believe that:

  • a purchase limit has been circumvented;

  • the order is intended for unauthorised resale;

  • multiple accounts or identities have been used to bypass a restriction;

  • the transaction is fraudulent or unusually high-risk; or

  • inventory is unavailable.

Where we cancel a prepaid order, the amount collected for the cancelled portion will be refunded in accordance with our Refund Policy.

8. Prices and Taxes

Prices displayed for delivery within India are stated in Indian Rupees unless another currency is expressly shown.

Indian prices will include applicable GST unless the website or checkout clearly states otherwise.

For international customers:

  • prices may be displayed or charged in Indian Rupees or another supported currency;

  • currency conversions may be performed by the payment provider, card issuer or bank;

  • exchange rates and currency-conversion charges are outside CZARD’s control;

  • international DHL shipping charges are payable by the customer; and

  • customs duties, import taxes, VAT, local GST, brokerage fees and clearance charges are payable by the customer.

International orders are shipped on a duties-and-taxes-unpaid basis unless CZARD expressly states otherwise in writing.

Prices, offers and product availability may change without notice before an order has been accepted.

A price change will not affect an order already accepted by CZARD, except where the displayed price resulted from an obvious technical or clerical error.

9. Pricing and Listing Errors

Although we take reasonable care, the website may occasionally contain:

  • pricing errors;

  • typographical errors;

  • incorrect discounts;

  • inaccurate inventory information;

  • incomplete product descriptions; or

  • technical display errors.

Where an obvious error affects an order, we may contact you to:

  • confirm the order at the correct price or specification;

  • offer an appropriate alternative; or

  • cancel the affected item and provide a refund.

We will not charge an increased amount without your agreement.

10. Orders and Contract Formation

Submitting an order constitutes an offer by you to purchase the selected product under these Terms.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment.

An order is ordinarily accepted when:

  • payment has been successfully verified;

  • any required customer or cash-on-delivery verification has been completed;

  • inventory has been allocated; and

  • the order has entered dispatch processing or has been dispatched.

We may refuse, hold, limit or cancel an order before dispatch where:

  • payment is unsuccessful or cannot be verified;

  • the product is unavailable;

  • the delivery address is incomplete or unserviceable;

  • the order appears fraudulent or unusually high-risk;

  • required customer verification cannot be completed;

  • a product or pricing error has occurred;

  • purchase limits have been exceeded;

  • the order violates these Terms; or

  • fulfilment would violate legal, regulatory or courier restrictions.

Where we cancel a prepaid order, we will initiate the applicable refund within the period stated in our Cancellation, Return and Refund Policy.

11. Payment

Orders must be paid through the payment methods displayed at checkout.

Payment services may be provided by third-party payment gateways, banks, card networks, UPI providers, wallet providers, financing providers or other authorised payment-service providers.

By submitting payment information, you represent that:

  • the information provided is accurate;

  • you are authorised to use the selected payment method; and

  • the transaction is not fraudulent or unlawful.

Payment authorisation does not guarantee that an order will be accepted.

CZARD will never ask you to provide a card security code, banking password or payment one-time password through email, WhatsApp, telephone or social media.

Where an instalment, credit or financing option is provided by a third party, that facility is governed by the provider’s separate terms. CZARD is not the lender and does not control approval, interest, fees, repayment terms or credit decisions.

12. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

Domestic orders are shipped through selected logistics providers.

International orders are shipped to supported destinations through DHL, subject to service availability and local import restrictions.

For international orders:

  • shipping charges are payable by the customer;

  • duties, taxes and customs-related charges are payable by the customer;

  • delivery estimates exclude customs-clearance time;

  • the recipient must provide any documents requested by DHL or customs authorities; and

  • refusal or failure to pay import charges may result in delay, return, abandonment or destruction of the shipment.

Estimated dispatch and delivery dates are not guaranteed deadlines unless expressly confirmed by CZARD in writing.

Risk of accidental loss or damage remains with CZARD until the product is delivered to the address or authorised recipient stated in the order, except to the extent that loss or damage results from incorrect customer information, customer-directed delivery arrangements or another circumstance for which the customer is responsible.

13. Delivery Information

You are responsible for providing a complete and accurate:

  • recipient name;

  • delivery address;

  • postal code;

  • telephone number;

  • email address; and

  • other information reasonably required for delivery or customs clearance.

Address amendments may not be possible after the order enters dispatch processing.

CZARD is not responsible for delay, failed delivery or additional charges arising from incorrect, incomplete or outdated information supplied by the customer.

Where a shipment is returned because of a customer-related delivery failure, reasonable re-shipping, return, customs, storage and carrier charges may be payable by the customer in accordance with our Shipping Policy.

14. Cancellations, Returns and Refunds

Cancellations, returns, replacements and refunds are governed by CZARD’s Cancellation, Return and Refund Policy.

In summary:

  • an order may be cancelled before dispatch, subject to confirmation by CZARD;

  • dispatched orders cannot ordinarily be cancelled;

  • change-of-mind returns are not accepted;

  • eligible return claims must be submitted within the applicable reporting period;

  • products must satisfy the stated condition and evidence requirements;

  • refunds and replacements remain subject to inspection; and

  • statutory consumer rights remain unaffected.

Where these Terms conflict with the detailed Cancellation, Return and Refund Policy, the more specific policy will apply to the cancellation, return or refund issue.

15. Warranty and Servicing

CZARD products are covered only by the warranty expressly stated for the relevant product.

Warranty coverage, exclusions, service charges, logistics charges and claim procedures are governed by CZARD’s Warranty and Service Policy and any warranty documentation supplied with the product.

Unless expressly covered, the warranty does not ordinarily include:

  • accidental damage;

  • misuse or negligent handling;

  • normal wear and tear;

  • water damage caused by use beyond the stated resistance rating;

  • damage to external components;

  • unauthorised repair, opening or modification;

  • loss or theft; or

  • damage caused by failing to follow care instructions.

Bracelet resizing by a competent third party will not, by itself, void the movement warranty. Any other unauthorised opening, repair or modification may affect or void warranty coverage.

Nothing in this section excludes a warranty or remedy that cannot legally be excluded.

16. Customer Accounts

Where customer accounts are available, you are responsible for:

  • maintaining the confidentiality of your credentials;

  • restricting access to your device and account;

  • providing accurate and current information; and

  • notifying CZARD promptly of suspected unauthorised access.

You are responsible for activity conducted through your account unless it resulted from a security failure attributable to CZARD or its service providers.

We may suspend or restrict an account where we reasonably suspect:

  • fraud;

  • account compromise;

  • false information;

  • abusive conduct;

  • repeated delivery refusal;

  • return-policy abuse; or

  • another violation of these Terms.

17. Promotions and Discount Codes

Promotions, gifts, launch offers, discounts and coupon codes may be subject to additional terms displayed with the relevant offer.

Unless expressly stated otherwise:

  • offers cannot be combined;

  • discounts cannot be applied retrospectively;

  • promotional codes have no cash value;

  • offers may be limited by product, customer, quantity, territory or period;

  • free gifts are subject to availability; and

  • promotions may be withdrawn before an order is accepted.

We may cancel or reverse a promotional benefit obtained through fraud, manipulation, technical error or misuse.

Where a return affects eligibility for a bundle, free gift or promotional threshold, the refund may be recalculated according to the disclosed offer terms.

18. Communications

By placing an order or submitting a service request, you agree that CZARD may send communications reasonably necessary to:

  • confirm and process the order;

  • verify payment or delivery information;

  • provide tracking and delivery updates;

  • authenticate your account;

  • respond to support requests;

  • administer returns, refunds, warranty or repairs; and

  • communicate security or service information.

These transactional communications may be sent through email, telephone, SMS, WhatsApp or another channel associated with your request.

Transactional communications are separate from promotional marketing.

We will send promotional messages only where permitted under applicable law and based on the consent or communication preferences recorded for you.

You may withdraw from promotional communications using the unsubscribe mechanism provided or by contacting us. Opting out of marketing will not stop necessary order or service communications.

19. Reviews and User-Submitted Content

Where you submit a review, photograph, testimonial, comment or other content to CZARD, you represent that:

  • you own the content or have permission to submit it;

  • it does not infringe another person’s rights;

  • it is not false, defamatory, unlawful or misleading; and

  • it does not contain malicious code or confidential information belonging to another person.

You grant CZARD a non-exclusive, worldwide, royalty-free licence to store, reproduce and display that content for operating the website, responding to your submission and promoting CZARD, subject to applicable law and any express agreement with you.

We may remove content that violates these Terms, but we are not required to publish every submission.

We will not falsely present a paid or incentivised endorsement as an independent customer opinion.

20. Intellectual Property

The website and its content, including:

  • the CZARD name and trademarks;

  • logos;

  • product names;

  • product and packaging designs;

  • watch designs;

  • text;

  • photographs;

  • films and animations;

  • illustrations;

  • graphics;

  • audio;

  • layout;

  • software; and

  • other creative material

are owned by or licensed to Posh Lush and are protected by applicable intellectual-property laws.

Access to the website does not transfer any intellectual-property right to you.

You may view the website and retain ordinary purchase records for personal use. You may not reproduce, modify, distribute, publish, sell, license, reverse engineer or commercially exploit protected material without prior written permission.

21.1 AI-Assisted, Computer-Generated and Illustrative Content

CZARD may use artificial intelligence, computer-generated imagery, three-dimensional rendering, digital compositing, retouching and other creative technologies in connection with its website, advertising, films, social-media content and promotional campaigns.

Some images, videos, backgrounds, environments, models, persons, objects or scenarios displayed in CZARD’s promotional content may therefore be fictional, digitally created, enhanced or AI-generated and may not represent an actual photographed scene.

Such content is created for artistic, editorial, conceptual and promotional purposes. It may be used to communicate the mood, philosophy, design language or intended character of a CZARD collection.

Where AI-generated, rendered or digitally altered content depicts a CZARD product offered for sale, CZARD will take reasonable care not to materially misrepresent the product’s:

  • design;

  • proportions;

  • colour;

  • materials;

  • functions;

  • movement;

  • features; or

  • technical specifications.

AI-assisted or illustrative campaign imagery should not be treated as a substitute for the product description, technical specifications, dimensions, included contents, warranty terms or other purchase information provided on the relevant product page.

Customers should rely on the product page and the information expressly identified as relating to the product offered for sale when making a purchase decision.

Colours, finishes, reflections and textures may appear differently depending on lighting, digital rendering, photography, editing, display settings and the device used to view the content.

No fictional person, location, event, collaboration, endorsement or association depicted in illustrative content should be understood as real unless CZARD expressly states otherwise.

Nothing in this section permits CZARD to materially misdescribe a product or excludes any consumer right, remedy or protection available under applicable law.

21. Third-Party Services and Links

The website may rely on or link to services provided by third parties, including:

  • Shopify;

  • payment providers;

  • logistics providers;

  • communication platforms;

  • social-media platforms;

  • analytics providers; and

  • financing or instalment providers.

Third-party services are governed by their own terms and privacy policies.

CZARD is not responsible for an independent third party’s website, content or conduct merely because a link or integration appears on the website.

Nothing on a third-party website should be treated as an authorised CZARD representation unless CZARD expressly confirms it.

22. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

The Privacy Policy explains:

  • the information we collect;

  • how it is used and shared;

  • cookies and tracking technologies;

  • retention and security;

  • marketing preferences;

  • privacy rights; and

  • how to submit a privacy request or grievance.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

Where processing requires consent, consent will be requested in accordance with applicable law.

23. Website Availability

We aim to keep the website accurate, secure and available, but we do not guarantee that access will always be uninterrupted or error-free.

The website may be temporarily unavailable because of:

  • maintenance;

  • updates;

  • technical failures;

  • service-provider disruption;

  • security incidents;

  • network failure; or

  • circumstances outside our reasonable control.

We may modify, suspend or discontinue a website feature where reasonably necessary.

This section concerns website availability only. It does not remove any express product warranty or mandatory consumer protection.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from:

  • fraud or fraudulent misrepresentation;

  • wilful misconduct;

  • death or personal injury where legally attributable;

  • defective products where statutory product liability applies; or

  • a mandatory consumer right.

To the maximum extent permitted by law, CZARD will not be liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed, including loss of profit, revenue, business opportunity, data or goodwill.

For a claim arising directly from a particular order, CZARD’s aggregate contractual liability will ordinarily not exceed the amount paid to CZARD for the affected product, except where a higher liability or remedy is required under applicable law.

CZARD is not responsible for loss caused by:

  • incorrect information supplied by the customer;

  • unauthorised use of a customer’s account or payment method not caused by CZARD;

  • failure to follow product-care instructions;

  • unauthorised repair or modification;

  • customs action resulting from the customer’s non-compliance;

  • a third-party service operating independently of CZARD; or

  • an event outside CZARD’s reasonable control.

25. Indemnification

To the extent permitted by law, you agree to indemnify Posh Lush against direct losses, liabilities and reasonable legal costs resulting from:

  • your unlawful misuse of the website;

  • your fraudulent conduct;

  • your intentional infringement of CZARD’s intellectual-property rights;

  • content submitted by you that infringes another person’s rights; or

  • your material breach of these Terms.

This section does not require a consumer to indemnify CZARD for CZARD’s own negligence, misconduct, defective product or breach of law.

26. Events Outside Our Control

CZARD will not be responsible for delay or failure caused by circumstances outside its reasonable control, including:

  • natural disasters;

  • severe weather;

  • fire or flood;

  • epidemic or public emergency;

  • war, terrorism or civil unrest;

  • government action;

  • sanctions or trade restrictions;

  • customs disruption;

  • transport or courier disruption;

  • strikes;

  • internet or telecommunications failure;

  • cyber incidents;

  • supply-chain interruption; or

  • failure of a critical third-party service.

Where such an event affects an accepted order, CZARD will take reasonable steps to communicate the impact and fulfil, reschedule or refund the affected obligation as appropriate.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any mandatory consumer forum, statutory remedy or jurisdiction available under applicable law, courts having jurisdiction in Surat, Gujarat will have jurisdiction over disputes arising from these Terms.

Before initiating formal proceedings, the parties are encouraged to make a reasonable attempt to resolve the matter through CZARD’s grievance process.

Nothing in this section limits any consumer right or forum that cannot legally be excluded.

28. Changes to These Terms

We may update these Terms to reflect:

  • changes to our products or services;

  • operational changes;

  • legal or regulatory developments;

  • security requirements; or

  • changes to website functionality.

The revised Terms will be posted on the website with an updated “Last Updated” date.

The version in effect when an order is placed will ordinarily govern that order.

A later amendment will not retrospectively reduce an existing customer’s contractual or statutory rights unless required by law or expressly agreed with the customer.

Continued use of the website after an update constitutes acceptance only in relation to future website use. Where fresh consent is legally required, continued browsing alone will not replace that consent.

29. General Provisions

Severability

If any provision of these Terms is held unlawful or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

No Waiver

A delay or failure by CZARD to enforce a provision does not waive the right to enforce it later.

Assignment

You may not transfer your rights or obligations under an order without CZARD’s written consent.

CZARD may transfer its rights or obligations as part of a genuine merger, restructuring, financing or sale of its business, provided that this does not reduce your mandatory rights.

Entire Agreement

These Terms, together with the policies and product-specific conditions referred to in them, constitute the agreement between you and CZARD concerning use of the website and purchases made through it.

Order of Priority

If documents conflict, the following order will ordinarily apply:

  1. mandatory applicable law;

  2. express terms stated on the relevant product or checkout page;

  3. the applicable Shipping, Return, Refund or Warranty Policy;

  4. these Terms of Service; and

  5. general promotional or informational website content.

30. Contact Us

For questions about these Terms or an existing order, contact:

Legal Entity: Posh Lush
Brand: CZARD
Website: www.czard.com
Email: care@czard.com

Please include your order number when contacting us about a purchase.