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Frequently asked questions

THE CZARD COMPASS

The CZARD Compass is our poster-model chronograph and an expression of a core CZARD belief: direction is more important than speed. It is powered by a Japanese Seiko TMI VK64 Mecha Quartz movement, A very well respected movement that is generally difficult to obtain.

Orders for the CZARD Compass open on 15 August. As a limited release, availability and purchase limits may apply; the product page and checkout will show the terms in effect when you order.

Dispatch is scheduled to begin around 30 September. Orders will be fulfilled chapter by chapter in batches, ordinarily in the sequence in which they were confirmed. Your watch may ship in the first batch or a later one, and we will send a dispatch confirmation and tracking details when it leaves us.

THE GENÈVE 1541

The Genève 1541 is our expression of a core CZARD philosophy: Value for Money Swiss Made Watches. The Genève 1541 is powered by a Swiss Made Automatic Sellita 261-1. The watch is made entirely in Switzerland, placing CZARD among a very small group of Microbrands producing fully Swiss Made watches.

Yes. The Genève 1541 is a complete Swiss-
made CZARD collection, rather than merely a watch containing a Swiss Movement.

It is Manufactured and Assembled Completely in Switzerland

Dispatch for the CZARD Genève 1541 is scheduled to begin from 25 December. This is the start of the dispatch window, not a guaranteed delivery date for every order; orders will be prepared in sequence and may leave in a later batch.

The Genève 1541 is a limited-release Swiss Made timepiece. Producing and checking each watch to the required standard takes time, so the collection follows a phased dispatch schedule. We appreciate your patience while your watch is being crafted and prepared.

We will send a dispatch confirmation by email, SMS or WhatsApp after your order has been handed to the courier. Tracking information will be included or sent shortly afterwards.

THE CHAPTER SYSTEM

Instead of treating production as one anonymous sequence of watches, CZARD divides eligible collections into finite Chapters of 1000 individually numbered pieces.

A Chapter therefore runs from:
0001 - 1000.

Once all 1000 positions within that Chapter have been allocated, that Chapter closes permanently.

No.
The Chapter is limited to 1000 pieces, rather than necessarily limiting the entire collection to 1000 watches forever. Future production can continue under new Chapters while the original Chapter remains permanently closed.

That distinction matters because the collectible object is not only the watch model but also which Chapter and which position within that Chapter it belongs to.

Your Chapter Number identifies your individual watch’s position inside its 1000-piece Chapter.

For example:
A-0111

would identify piece 0111 within that particular Chapter.

Yes. If a particular number means something to you, you may search for it before completing your purchase.

If it remains available, you may claim it. The intention is for the number to become part of the identity of the individual watch rather than merely functioning as a serial number.

Within each 1000-piece Chapter, 100 numbers have been selected as Reserved Numbers because of their sequence & symmetry. These numbers are divided into three classifications:

1. Crown Numbers | 2. Icon Numbers | 3. Signature Numbers

There does not need to be a universal reason.

Someone might choose a birthday, anniversary, lucky number, repeating sequence or simply a number they personally like.

The intention is for the number to become part of the identity and provenance of the individual watch rather than merely functioning as an internal production serial.

RESERVED NUMBERS

Within each 1000-piece Chapter, 100 numbers have been selected as Reserved Numbers because of their sequence, symmetry or perceived collector appeal.

Crown Numbers are the highest classification within the current Number Reservation system.

Examples include numbers such as 0001, 0007, 0009, 0011, 0111, 0222, 0333, 0444, 0500, 0777, 0888, 0999 and 1000.

Icon Numbers are visually distinctive or repeating sequences positioned below Crown Numbers in the hierarchy.

Examples include 022, 033, 044, 055, 066, 077, 088 and 099.

Signature Numbers form the entry level of the Reserved Number system.

Examples currently include numbers such as 010, 020, 030, 040, 050, 051, 052 and 053.

Yes.
The Number Reservation fee is separate from the watch MRP.

For COMPASS, the current reservation structure ranges from ₹499 for Signature Numbers to as much as ₹2,999 for selected Crown Numbers.

For GENÈVE 1541, the current structure ranges from ₹1,999 for Signature Numbers to ₹9,999 for Crown Numbers.

Not within the same collection and Chapter.

So once a Reserved Number has been claimed, it is not reissued within that Chapter, for that particular collection.

If your preferred number is already claimed, you would then need to choose another available number, or wait for another chapter to open.

The purpose of the system is that each position belongs to one specific watch within that Chapter.

Delivery and Shipping

Within India, delivery ordinarily takes 2–10 business days from dispatch. International delivery ordinarily takes 7–15 business days from dispatch, excluding customs clearance and destination-country delays. Delivery timelines begin when the order is dispatched, not when it is placed.

Once your order has been handed to the courier, we will send a dispatch confirmation by email, SMS or WhatsApp. Tracking details will be provided after handover so you can follow the shipment.

We ship internationally to selected countries and territories through DHL, subject to carrier availability, local import rules and trade restrictions. International shipping is chargeable, and the recipient is responsible for customs duties, import taxes and clearance fees. International delivery ordinarily takes 7–15 business days from dispatch, excluding customs delays.

Returns

All orders placed with CZARD are considered final once confirmed.
CZARD does not accept cancellations arising from a change of mind, an accidental purchase, a change in preference, or a decision by the customer not to proceed with the purchase after confirmation. By completing an order, the customer expressly acknowledges that CZARD may commence the allocation, preparation, engraving, quality-control and fulfilment process immediately following confirmation of the purchase. Once a watch has entered this process, its Chapter identity forms part of CZARD's permanent numbering and provenance system.

Payment

In full, at the moment you reserve. It is
what holds the piece in your name.

Orders for delivery within India are priced in Indian Rupees unless another currency is shown. International customers may see or be charged in USD or another supported currency; any conversion rate or fee is determined by the payment provider, card issuer or bank.

Prices for delivery within India include applicable GST unless the website or checkout clearly states otherwise. International orders are shipped with duties and taxes unpaid: DHL shipping, customs duties, import taxes, VAT, local taxes, brokerage and clearance charges are the customer’s responsibility.

Warranty

Warranty coverage depends on the watch. Watches with a one-year warranty are covered for manufacturing defects during the first year, including applicable servicing and logistics under the policy. An optional Lifetime Warranty may be purchased for eligible watches; it covers movement-related servicing for the life of the watch and is not automatically included with every purchase.

Warranty does not cover normal wear, cosmetic damage, accidents, impact, misuse, neglect, theft or loss, water damage outside the stated rating, or damage to external parts such as the case, crystal, crown, pushers, dial, hands, bracelet, strap or clasp. Unauthorised opening, repair, modification or servicing may affect or void coverage. CZARD watches are water-resistant, not waterproof.

Contact us

Email care@czard.com. Our business hours are 10:00 AM–6:00 PM, Monday to Friday. For an order, return, warranty or service request, include your full name, order number, watch model or serial number where applicable, and a clear description of the issue.