Frequently asked questions
THE CZARD COMPASS
The CZARD Compass is our poster-model chronograph and an expression of a core CZARD belief: direction is more important than speed. It is powered by a Japanese Seiko TMI VK64 Mecha Quartz movement, A very well respected movement that is generally difficult to obtain.
Orders for the CZARD Compass open on 15 August. As a limited release, availability and purchase limits may apply; the product page and checkout will show the terms in effect when you order.
Dispatch is scheduled to begin around 30 September. Orders will be fulfilled chapter by chapter in batches, ordinarily in the sequence in which they were confirmed. Your watch may ship in the first batch or a later one, and we will send a dispatch confirmation and tracking details when it leaves us.
THE GENÈVE 1541
The Genève 1541 is our expression of a core CZARD philosophy: Value for Money Swiss Made Watches. The Genève 1541 is powered by a Swiss Made Automatic Sellita 261-1. The watch is made entirely in Switzerland, placing CZARD among a very small group of Microbrands producing fully Swiss Made watches.
Dispatch for the CZARD Genève 1541 is scheduled to begin from 25 December. This is the start of the dispatch window, not a guaranteed delivery date for every order; orders will be prepared in sequence and may leave in a later batch.
The Genève 1541 is a limited-release Swiss Made timepiece. Producing and checking each watch to the required standard takes time, so the collection follows a phased dispatch schedule. We appreciate your patience while your watch is being crafted and prepared.
We will send a dispatch confirmation by email, SMS or WhatsApp after your order has been handed to the courier. Tracking information will be included or sent shortly afterwards.
Delivery and Shipping
Within India, delivery ordinarily takes 2–10 business days from dispatch. International delivery ordinarily takes 7–15 business days from dispatch, excluding customs clearance and destination-country delays. Delivery timelines begin when the order is dispatched, not when it is placed.
Once your order has been handed to the courier, we will send a dispatch confirmation by email, SMS or WhatsApp. Tracking details will be provided after handover so you can follow the shipment.
We ship internationally to selected countries and territories through DHL, subject to carrier availability, local import rules and trade restrictions. International shipping is chargeable, and the recipient is responsible for customs duties, import taxes and clearance fees. International delivery ordinarily takes 7–15 business days from dispatch, excluding customs delays.
Returns
Eligible return requests must be made within 3 days of receiving the order. Visible transit damage, a wrong or missing item, or an obvious defect should be reported within 48 hours. Products must be unused, unworn and returned with their original packaging, accessories and proof of purchase. Change-of-mind returns are not accepted after dispatch. Email care@czard.com before sending anything back; all requests are subject to inspection and approval.
Payment
Orders for delivery within India are priced in Indian Rupees unless another currency is shown. International customers may see or be charged in USD or another supported currency; any conversion rate or fee is determined by the payment provider, card issuer or bank.
Prices for delivery within India include applicable GST unless the website or checkout clearly states otherwise. International orders are shipped with duties and taxes unpaid: DHL shipping, customs duties, import taxes, VAT, local taxes, brokerage and clearance charges are the customer’s responsibility.
Warranty
Warranty coverage depends on the watch. Watches with a one-year warranty are covered for manufacturing defects during the first year, including applicable servicing and logistics under the policy. An optional Lifetime Warranty may be purchased for eligible watches; it covers movement-related servicing for the life of the watch and is not automatically included with every purchase.
Warranty does not cover normal wear, cosmetic damage, accidents, impact, misuse, neglect, theft or loss, water damage outside the stated rating, or damage to external parts such as the case, crystal, crown, pushers, dial, hands, bracelet, strap or clasp. Unauthorised opening, repair, modification or servicing may affect or void coverage. CZARD watches are water-resistant, not waterproof.
Contact us
Email care@czard.com. Our business hours are 10:00 AM–6:00 PM, Monday to Friday. For an order, return, warranty or service request, include your full name, order number, watch model or serial number where applicable, and a clear description of the issue.
