Shipping Policy

SHIPPING POLICY

Effective Date: August 2026

This Shipping Policy applies to purchases made directly through www.czard.com, operated by Posh Lush, trading under the brand name CZARD.

Please review this Policy carefully before placing your order.

1. Dispatch Schedules

1.1 Dispatch Schedules for the CZARD Compass:

The CZARD Compass is a limited-release timepiece.

Orders will open on 15th August 2025, with dispatch beginning from 30th September Onwards.

  • Orders will ordinarily be prepared and dispatched in the sequence in which they were confirmed.

  • Your order may be dispatched on the first dispatch date or on a later date within the communicated dispatch window.

  • You will receive confirmation by Email, SMS or WhatsApp once your order has been dispatched.

  • Tracking information will be provided after the shipment has been handed over to the courier.

  • Orders placed after the initial dispatch window will ordinarily be processed within 10 to 15 business days after successful payment and order verification.

If the expected dispatch timeline changes materially, CZARD will endeavour to communicate the revised timeline using the contact details associated with your order.

1.2 Dispatch Schedules for the Genève 1541:

The CZARD Genève 1541 is a limited-release timepiece.

Orders will open on 31st August 2025, with dispatch beginning from 25th December Onwards.

  • Orders will ordinarily be prepared and dispatched in the sequence in which they were confirmed.

  • Your order may be dispatched on the first dispatch date or on a later date within the communicated dispatch window.

  • You will receive confirmation by Email, SMS or WhatsApp once your order has been dispatched.

  • Tracking information will be provided after the shipment has been handed over to the courier.

  • Orders placed after the initial dispatch window will ordinarily be processed within 10 to 15 business days after successful payment and order verification.

  • Please keep this in mind that you are placing an order for a Swiss Made timepiece, and it takes us a considerable amount amount of time to craft the watch. So your patience regarding the process is deeply appreciated.

If the expected dispatch timeline changes materially, CZARD will endeavour to communicate the revised timeline using the contact details associated with your order.

2. Order Processing

Prepaid orders will be confirmed and queued for processing only after payment has been successfully received and verified.

Cash-on-delivery orders, where available, may require verification through telephone, WhatsApp, SMS, one-time password or another verification method used by CZARD or our Courier Partner.

Processing and delivery timelines do not include:

  • Saturdays and Sundays;

  • Indian public holidays;

  • courier or logistics holidays;

  • delays caused by payment verification;

  • delays caused by incomplete or incorrect customer information; or

  • events outside CZARD’s reasonable control.

An order confirmation will ordinarily be sent after the order has been successfully placed.

A separate dispatch confirmation containing the tracking details will be sent once the order has been handed over to the courier or logistics provider.

CZARD reserves the right to cancel and refund an order where:

  • payment cannot be verified;

  • customer verification cannot be completed;

  • the delivery address is incomplete, incorrect or unserviceable;

  • the order is flagged by fraud-prevention or risk-screening systems;

  • the product is unavailable due to an inventory discrepancy; or

  • fulfilment would violate applicable law or courier restrictions.

3. Shipping Within India

Courier Partners

Domestic orders are shipped through reputable courier and logistics providers selected according to the delivery location, shipment value and service availability.

Shipping Charges

Standard domestic shipping is free unless a different shipping charge is clearly displayed at checkout.

Additional charges may apply for expedited shipping, special handling or another optional delivery service selected by the customer.

Estimated Delivery Timeline

Domestic orders will ordinarily be delivered within 2 to 10 business days from dispatch.

Delivery may take longer for:

  • remote or non-metro locations;

  • restricted or limited-service areas;

  • addresses requiring additional verification;

  • periods of unusually high order volumes;

  • severe weather or operational disruption; or

  • other circumstances outside CZARD’s reasonable control.

Delivery timelines begin from the date of dispatch and not from the date on which the order was placed.

Delivery Verification

Domestic shipments are tracked and may require:

  • a delivery one-time password;

  • signature confirmation;

  • recipient verification;

  • identity verification; or

  • another form of proof of delivery required by the courier.

CZARD does not authorise unattended or safe-drop delivery for high-value shipments.

The customer or another responsible person should be available at the delivery address to receive the shipment.

4. International Shipping

CZARD provides international shipping to selected countries and territories through DHL.

International shipping is subject to:

  • DHL service availability;

  • local import regulations;

  • customs restrictions;

  • sanctions or trade restrictions;

  • product-value restrictions; and

  • the shipping limitations stated in this Policy.

International Shipping Charges

International shipping is not free.

All international shipping and handling charges must be paid by the customer.

The applicable shipping charge will ordinarily be:

  • displayed at checkout;

  • calculated according to the destination and shipment details; or

  • communicated to the customer before the order is dispatched.

International shipping charges may vary according to:

  • destination country;

  • postal code;

  • shipment weight and dimensions;

  • declared shipment value;

  • remote-area surcharges;

  • fuel surcharges; and

  • other DHL or carrier charges.

Estimated International Delivery Timeline

International orders will ordinarily be delivered within 7 to 15 business days from dispatch.

This timeline does not include any additional time required for:

  • customs clearance;

  • customs inspections;

  • payment of import duties or taxes;

  • submission of recipient documents;

  • regulatory approvals;

  • remote-area delivery; or

  • other destination-country requirements.

CZARD cannot guarantee a specific international delivery date because customs clearance and destination-country procedures are outside our direct control.

International Delivery Verification

International shipments will be fully tracked and may require:

  • recipient signature;

  • proof of identity;

  • tax-identification information;

  • proof of address;

  • proof of payment;

  • customs documentation; or

  • another form of recipient verification.

The recipient is responsible for providing any information or documentation requested by DHL, customs authorities or another competent authority.

5. Customs Duties, Import Taxes and Clearance Charges

International orders are shipped on a duties-and-taxes-unpaid basis.

The customer or recipient is responsible for paying all charges imposed in the destination country, including:

  • customs duties;

  • import taxes;

  • value-added tax;

  • local GST or sales tax;

  • customs-clearance charges;

  • brokerage charges;

  • disbursement or advancement fees;

  • storage charges;

  • documentation charges;

  • remote-area charges; and

  • any other fee imposed by DHL, customs authorities or another third party.

These charges are not included in the product price or international shipping charge unless expressly stated otherwise.

CZARD does not control or determine the amount of customs duties, import taxes or clearance charges. These amounts are assessed by the destination country, customs authority, DHL or another relevant service provider.

Customers are responsible for checking the applicable import requirements and estimated charges before placing an order.

CZARD cannot declare an incorrect product value, mark a commercial order as a gift or provide inaccurate customs documentation to reduce duties or taxes.

Payment of Duties and Taxes

DHL or the relevant customs authority may contact the recipient directly to collect duties, taxes or other charges before releasing or delivering the shipment.

The customer must pay the requested charges within the period communicated by DHL or the relevant authority.

Failure to pay these charges may result in:

  • customs delays;

  • storage charges;

  • non-delivery;

  • abandonment of the shipment;

  • destruction of the shipment; or

  • return of the shipment to CZARD.

CZARD will not be responsible for delays, loss or additional costs resulting from the customer’s failure to pay the applicable charges or provide the required documentation.

6. Refused, Unclaimed or Returned International Shipments

If an international shipment is:

  • refused by the customer;

  • not claimed;

  • abandoned during customs clearance;

  • returned because duties or taxes were not paid;

  • returned because required documentation was not provided;

  • returned because the recipient could not be contacted;

  • returned because the address was incorrect or incomplete; or

  • returned because the customer failed to cooperate with DHL or customs authorities,

the customer will be responsible for all associated costs.

These may include:

  • original international shipping charges;

  • return shipping charges;

  • customs duties and import taxes;

  • non-refundable clearance charges;

  • storage or warehousing charges;

  • brokerage or handling fees; and

  • any other amount charged to CZARD by DHL, customs authorities or another third party.

Where a refund is otherwise approved, these costs may be deducted from the refundable amount, subject to applicable law.

International shipping charges are not refundable once the order has been dispatched, except where the shipment is confirmed as lost or where a refund of those charges is otherwise required under applicable law.

7. Customs Documentation

CZARD or its logistics provider will provide the ordinary commercial documentation required for international shipping, which may include:

  • commercial invoice;

  • product description;

  • product value;

  • country of origin;

  • product classification; and

  • export documentation.

The recipient may be required to provide additional information, including:

  • passport or government-issued identification;

  • tax-identification number;

  • proof of address;

  • proof of payment;

  • import permit;

  • authorisation letter; or

  • another document required by the destination country.

The customer is responsible for ensuring that the product may lawfully be imported into the destination country.

CZARD will not be responsible where a shipment is delayed, rejected, confiscated or returned because of destination-country import restrictions or incomplete customer documentation.

8. Tracking Your Order

Tracking details will ordinarily be sent by email, SMS or WhatsApp after the order has been dispatched.

Tracking information may take up to 24 hours after dispatch to become active on the courier’s system.

Customers are responsible for:

  • monitoring the tracking information;

  • ensuring that their registered telephone number and email address remain accessible;

  • responding to courier calls, messages or emails;

  • coordinating delivery where requested;

  • paying any applicable international charges; and

  • contacting CZARD promptly if tracking appears incorrect or inactive for an unreasonable period.

Any estimated delivery date shown by the courier is indicative and may change due to operational, regulatory, customs-related, weather-related or other circumstances.

9. Packaging and Delivery

Every CZARD Compass is placed in protective packaging designed to reduce the risk of damage during ordinary transit.

The CZARD presentation box may be placed inside discreet outer packaging to protect the product and minimise unnecessary identification of the shipment’s contents.

Recipient Availability

A responsible person should be available at the delivery address to receive the shipment.

For high-value or international shipments, DHL or another courier may require the recipient to:

  • be at least eighteen years old;

  • provide a signature;

  • provide a delivery one-time password;

  • produce identification; or

  • complete another verification process.

Unboxing Video

We strongly recommend recording a clear and continuous unboxing video for every delivery.

The video should show:

  • the sealed outer parcel from all sides;

  • the shipping label;

  • any visible damage or tampering;

  • the parcel being opened without interruption;

  • the presentation box;

  • the watch and accompanying contents; and

  • any missing, damaged or incorrect item.

An unboxing video may materially assist CZARD and the courier in investigating claims involving transit damage, tampered packaging, missing contents or an incorrect product.

The absence of an unboxing video will not automatically invalidate a genuine claim. However, CZARD may request other reasonable evidence before approving a remedy.

Visibly Damaged Parcels

If the outer parcel appears open, torn, crushed, wet or materially damaged:

  • photograph or record the parcel before opening it;

  • notify the courier at the time of delivery where possible;

  • refuse delivery if the damage or tampering is substantial; and

  • contact CZARD immediately.

Do not provide a delivery one-time password before receiving and visually inspecting the outer parcel.

10. Lost, Delayed or Damaged Shipments

Contact CZARD as soon as you become aware of a possible shipping issue.

Transit Damage

Transit damage should be reported within three days of delivery.

Your request should include:

  • order number;

  • photographs of the outer parcel;

  • photographs of the shipping label;

  • photographs or videos showing the damage;

  • an unboxing video, where available; and

  • a clear description of the issue.

Shipment Marked Delivered but Not Received

If tracking shows that the shipment has been delivered but you have not received it, contact CZARD and the courier immediately.

The matter should ordinarily be reported within seven days after the tracking status changes to delivered.

You may be asked to confirm whether:

  • another person at the address received the parcel;

  • the parcel was received by building security, reception or a neighbour;

  • the courier contacted you;

  • a delivery one-time password was provided; or

  • a signature was given.

Lost or Undelivered Shipments

A shipment that remains undelivered should ordinarily be reported within 21 days from dispatch, unless the tracking information indicates an earlier loss, return or delivery failure.

Courier Investigation

Shipping claims may require:

  • photographs or videos;

  • recipient confirmation;

  • proof-of-delivery records;

  • courier scans;

  • warehouse records; and

  • a formal investigation by DHL or another courier.

Courier investigations may ordinarily take 8–15 business days, depending on the circumstances.

Where a shipment is confirmed as lost or materially damaged during transit, CZARD will provide an appropriate replacement or refund in accordance with its Return and Refund Policy and applicable law.

11. Delivery Address and Failed Delivery

Customers must review their delivery information carefully before completing an order.

The delivery address may ordinarily be amended only before the order enters dispatch preparation.

CZARD may be unable to amend the following after the shipment has been handed over to the courier:

  • recipient name;

  • telephone number;

  • postal code;

  • city;

  • state;

  • country; or

  • complete delivery address.

CZARD does not guarantee that an address-change request can be completed after an order has been confirmed.

If delivery fails because:

  • no one was available to receive the parcel;

  • the recipient could not be contacted;

  • an incorrect telephone number was provided;

  • the address was incorrect or incomplete;

  • the customer refused delivery;

  • the customer did not provide the delivery one-time password;

  • the customer did not pay international duties or taxes; or

  • the customer did not cooperate with customs or delivery-verification requirements,

the courier may return the shipment to CZARD.

Where a shipment is returned due to a customer-related delivery failure, CZARD may require payment of reasonable re-shipping charges before dispatching the product again.

For international orders, all original shipping charges, return freight, duties, taxes, storage fees, customs charges and other carrier costs may remain payable by the customer.

12. Shipping Restrictions

CZARD may be unable to ship to certain locations because of:

  • DHL or courier-service limitations;

  • local import restrictions;

  • sanctions or trade restrictions;

  • regulatory requirements;

  • product-value restrictions;

  • security concerns; or

  • other legal or operational limitations.

Where an order cannot be fulfilled because the address is unserviceable, CZARD will contact the customer and issue an appropriate refund for any amount already paid, excluding any non-refundable third-party charge already incurred where permitted by law.

CZARD may not ship high-value orders to:

  • post-office boxes;

  • freight-forwarding addresses;

  • parcel lockers;

  • hotels or temporary accommodation;

  • incomplete addresses; or

  • locations where secure recipient verification is unavailable.

13. Events Outside Our Control

CZARD will make reasonable efforts to meet the timelines stated in this Policy.

However, dispatch or delivery may be delayed by circumstances outside our reasonable control, including:

  • severe weather;

  • natural disasters;

  • strikes or labour disruption;

  • transport interruptions;

  • government restrictions;

  • public emergencies;

  • customs inspections;

  • changes in import or export requirements;

  • courier-network disruption;

  • civil unrest;

  • technical failures;

  • supply-chain disruption; or

  • other force-majeure events.

Where a material delay occurs, CZARD will endeavour to provide updated information using the contact details associated with the order.

14. Changes to This Policy

CZARD may update this Shipping Policy from time to time.

The version of this Policy in effect when an order is placed will ordinarily apply to that order, unless a mandatory legal requirement provides otherwise.

Any revised version will be published on www.czard.com with an updated effective date.

15. Contact CZARD

For order, dispatch, delivery, customs or tracking assistance, contact:

Legal Entity: Posh Lush
Brand: CZARD
Email: care@czard.com

Please include your order number in all communications concerning an existing order.